Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently ship only within the United States. Unfortunately, we do not offer international shipping at this time.
How much does shipping cost?
We offer free economy shipping on all orders within the U.S.!
How long does shipping take?
Wreath orders are processed within 1-3 business days. All other products are processed within 5-8 business days. and shipping typically takes 5-8 business days. Please note that delivery times may vary due to carrier delays, holidays, or weather conditions.
Do you offer expedited shipping?
We only offer free economy shipping. Expedited shipping options may be available for an added cost. Please contact nikisneststore@gmail.com if this is something you would like to add to your order.
How can I track my order?
Once your order ships, you will receive a tracking number via email, allowing you to monitor your package’s journey.
What do I do for lost or stolen packages?
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you experience an issue, please reach out to the carrier directly or contact us for guidance.
Do you ship to P.O. Boxes or APO/FPO addresses?
Yes! We can ship to P.O. Boxes and APO/FPO addresses within the United States.
Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact us immediately at nikisneststore@gmail.com. While we will do our best to update your address, we cannot guarantee changes once an order has been processed.
Returns
Do you accept returns?
Since all of our items are handmade and made-to-order, we do not accept returns at this time. Please be sure to review your order carefully before checkout.
Can I exchange an item?
We do not offer exchanges, as each item is uniquely crafted just for you. If you have any concerns about your order, please reach out to us at nikisneststore@gmail.com, and we’ll be happy to assist.
What if my order arrives damaged or incorrect?
We take great care in crafting and packaging our products, but if your order arrives damaged or you receive the wrong item, please email us at nikisneststore@gmail.com within 48 hours of delivery with:
- Your order number
- Photos of the damaged or incorrect item
We will review your case and work with you to find a solution.
Can I cancel my order after placing it?
Orders are processed quickly to ensure timely delivery. If you need to cancel your order, please contact us within 4 hours of purchase at nikisneststore@gmail.com. Once an order has begun processing, we cannot cancel it.
Do you offer refunds?
Refunds are only issued in cases where an order arrives damaged or incorrect. If you have any issues, please contact us, and we’ll do our best to resolve the situation.
General
What makes your items handmade?
Each of our products is carefully handcrafted, meaning no two pieces are exactly alike. From start to finish, our items are made with love and attention to detail, giving them a unique, one-of-a-kind charm.
Are your wreaths one-of-a-kind?
Yes! Each of our wreaths is a one-of-a-kind creation, meaning no two will be exactly alike. Once a design is sold, it cannot be exactly replicated, making your wreath truly unique.
Are all your other products made to order?
Yes! All items (except wreaths) are made to order, ensuring each piece is freshly crafted just for you. Because of this, small variations may occur, adding to the handmade charm of each item.
Can you recreate a sold wreath?
Since our wreaths are one-of-a-kind, exact replicas are not possible. However, we can create a similar design based on available materials—feel free to reach out to discuss options!
Will my item look exactly like the photos?
While we do our best to accurately showcase our products, colors may vary slightly due to differences in computer monitors and screen settings. The images are a close representation, but slight variations may occur.
Do you accept custom orders?
Absolutely! We love creating custom pieces tailored to your style and preferences. If you have a specific design, color scheme, or idea in mind, please contact us at nikisneststore@gmail.com, and we’ll work with you to bring your vision to life.
How long does a custom order take?
Custom order timelines vary depending on the complexity of the request. We will provide an estimated completion time once we discuss your order.
Do custom orders cost extra?
Pricing for custom orders depends on the complexity of the design and materials used. We will provide a quote once we discuss your request.
Why does my decoupaged item have small wrinkles or texture?
Decoupage is an artistic, hands-on process, and slight wrinkles, textures, or small imperfections are a natural part of the technique. These minor variations add to the handmade charm and uniqueness of each piece.
Are all handmade items identical?
No, because each item is individually crafted, there may be slight variations in patterns, textures, or color placement. This is part of the beauty of handmade products and makes every piece truly one-of-a-kind.
Are your items food-safe?
Yes! Our handmade items are food-safe, meaning they can safely come into contact with food. However, please follow our care instructions to maintain their quality.
Are your items heat-safe?
Our products are heat-resistant but not designed for extreme temperatures. To ensure their longevity, please do not place them in the microwave or oven.
Can I put my item in the microwave?
No, our handmade items should not be microwaved, as this can damage the design and finish.
Can I put my item in the dishwasher?
No, we recommend handwashing only to preserve the integrity of your item. Dishwashers use high heat and strong detergents that may affect the finish.
How should I clean my item?
To properly care for your handmade product:
- Handwash only with mild soap and warm water.
- Do not soak—prolonged exposure to water can weaken adhesives and finishes.
- Dry immediately with a soft cloth to prevent damage.
Can I use my item for hot or cold foods?
Yes! Our products are suitable for both hot and cold foods but should not be exposed to boiling water or extreme heat.